All sales are final.  All items are made to order, and great care is taken with each piece. Exchanges can be made for store credit, but will only be accepted 10 days after receipt of delivery. All bridal pieces are subject to a 5% restocking fee, as these pieces are made to order and not kept in stock. All orders placed over the phone are subject to the same terms of service. Customers are responsible for shipping and shipping charges are non-refundable. If you have any questions email us at info@tkahresjewelry.com.